Custom Helpdesk Packages
for Businesses of Any Size
Specialized Solutions
AustinHelpdesk's services range from providing experienced supplemental staff for your internal organization to the complete outsourcing of your help desk and/or systems support functions. AustinHelpdesk technical support can be delivered on-site at your facility, from our Remote Technical Support Centers, or as a hybrid solution. In all cases, our expertise is proven and spans the full spectrum of today’s continually changing software, hardware and network environments
Customer Support Philosophy
AustinHelpdesk's Technical Support Services are driven by the objective of 100% customer satisfaction. To achieve that goal, AustinHelpdesk utilizes proven, documented and repeatable methodologies to ensure that we continually achieve your service level and quality objectives. AustinHelpdesk's support specialists receive ongoing training in their respective areas of expertise as well as the AustinHelpdesk Customer Support Philosophy that strives for continuous service improvement. To help drive performance, AustinHelpdesk leverages its extensive knowledgebase of known problem fixes, compatibility issues and technical product information generated from end-user calls. This knowledgebase ensures that valuable information is documented and continually updated. The result is problem resolution that is fast, courteous and accurate.
Problem Tracking & Reporting
When difficulties arise that cannot be resolved over the telephone, AustinHelpdesk coordinates with the next level of support for fast and effective onsite problem resolution. On-line reports that highlight recurring and specific problems are provided daily and serve as the foundation for corrective action. AustinHelpdesk also provides its customers with electronic problem tracking, customized account profiles, and problem history. Whatever your environment, AustinHelpdesk has varying levels of support that can be customized to your organization’s technology needs.
Call AustinHelpdesk today for a free consultation
512-552-4766
