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Calling for PC
technical support can be a painful process. Often resulting in more
questions than answers. Tired of calling a technical support line
only to wait on hold for hours, or be forced to leave a voicemail?
Also, having to call a different phone number for each software or
hardware vendor can be time consuming and confusing.
Now, you can call
a single number and get real answers for many common computer hardware
and software issues.
Our technicians
are friendly and patient, ready to assist you with technical issues
or questions. Your First Call is Free!!*
AustinHelpdesk
provides LIVE technical support over the phone, on-site, via the web,
and through remote software. Friendly, expert Support is available
7 days a week, from 8am to 6pm at:
512-552-4766
7 days a week 8am - 6pm
Technicians are available by phone
to answer your questions and diagnose problems. Many times
our technicians will be able to explain what to do to fix your problem
right over the phone.
When
your request requires immediate on-site service, our technicians can
be onsite in under 2 hours. For
more information, please see our On-Site Services
Page. Your first
consultation is always free. AustinHelpdesk has no "hidden
charges," nor is there a minimum hourly charge. Services
are billed in 15-minute increments
* Free first call limited
to 15 minutes. Many problems are solved within this first call. If more
time is needed, a technician will set a callback time (usually within
5 minutes). Upon your callback, tech support is billed in 15 minute
increments. Pre-purchased blocks of time must be used within 12
months of purchase.
Supported
Hardware Platforms
ALL Intel and AMD-based PC's, Workstations and Servers
ALL Intel and AMD-based Laptops: Toshiba, Dell, Compaq, IBM
Handheld PC: Palm, PocketPC,
Laser Printers: HP, Brother, IBM, Lexmark,
OKI, Xerox
Inkjet Printers: Epson, HP, Lexmark &
Canon
Tape Drives, Disk Storage Arrays, CD-ROM, Optical Disk
DVD/DVDRAM, Iomega Sony DAT Tape Solutions
Imaging Peripherals: Scanners, Digital Cameras, Digital Video
Datacomm: Modems, Cable, DSL, ISDN, Digital & Analog T1
Networking: Hubs, switches, routers, NIC's, UPS
Supported Software (Partial List)
Network Operating Systems: NT/2000 & 2003, Unix, AIX,
Novell NetWare and Groupwise
Microsoft Windows: 3.1, 95, 98, NT 2000 XP & Vista
Microsoft Office 95 through 2007
Microsoft Outlook and Exchange Server & Client
Financial: QuickBooks Pro, Quicken Advisor, Quickbase
Internet Applications: IE, Netscape, Email, FTP Firewalls
Imaging Apps: Adobe Photoshop & Illustrator, Corel,
3D Painter
Macromedia Director, Dreamweaver and Flash
MetaCreations Apps, Quark, Visio
Lotus Smartsuite, Notes and Domino
Database Apps: MSAccess, dBase, FoxPro, Filemaker, Oracle
Backup Applications: ArcServe, Seagate Backup Exec, Veritas
AustinHelpdesk also designs backup and
disaster recovery solutions for businesses of any size.
*
2-hour response subject to $60 expedite fee
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